The patient group met in the workers’ clinic after the morning appointments. Ning placed two proposals on the table: hire a part-time records assistant and reserve two specialist appointments each week for refinery workers.
Mei read the numbers aloud. “The assistant can learn the private filing rules from me. The two appointments cover the specialist cost Su approved, but we’ll need a list before the month starts.”
A worker from the night shift raised her hand. “If I share my records, will the assistant see the whole file?”
“Only the pages needed to prepare the appointment list,” Mei said. “You can ask to speak with me or Ning instead.”
Ning wrote the question into the training plan. “The assistant will not handle medical notes until we have trained them and you agree to the filing rules.”
The worker considered that. “Then I want to try the appointment. I don’t want my supervisor to know why.”
“Who decides whose case goes first?” another worker asked.
“The clinic sets the list with a worker representative reviewing it,” Ning said. “A physician still decides which cases need urgent care.”
